Privacy Policy of Otter Oscillate
At Otter Oscillate, we are committed to protecting the privacy and security of the personal information we collect from our clients, partners, artists, and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in connection with our event production and promotion services, including full-scale event planning, artist booking and management, sound and lighting production, venue sourcing and negotiation, and marketing for electronic music events, specializing in bass music, house, tech house, deep house, dubstep, drum and bass, future bass, and EDM festivals. We operate in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where relevant.
1. Information We Collect
We collect various types of information to provide and improve our services.
- Personal Identification Information: This includes names, email addresses, phone numbers, postal addresses, and professional titles, which you may provide when contacting us, requesting our services, or engaging with our online platforms.
- Event-Related Information: Details necessary for event planning and execution, such as logistical preferences, guest lists (if shared with us for event management), dietary restrictions (for catering purposes), and technical riders for artists and venues.
- Financial Information: Payment details (e.g., bank account information, credit card numbers) are collected for billing purposes for our services. Please note that we process payments through secure third-party payment processors; we do not store sensitive payment card information on our servers.
- Technical Data: When you visit our site, we may automatically collect information like your IP address, browser type, operating system, referring URLs, and how you interact with our online platform. This helps us improve our site's functionality and user experience.
- Marketing and Communication Preferences: Information about your preferences concerning receiving marketing materials from us.
2. How We Use Your Information
We use the collected information for various purposes, primarily to deliver our services effectively:
- To Provide and Manage Services: This includes planning, executing, and promoting events, booking artists, managing production, and coordinating with venues as per our contractual agreements.
- Customer Support and Communication: To respond to your inquiries, provide support, and send you important updates regarding our services.
- Billing and Financial Management: To process payments, manage invoices, and comply with financial regulations.
- Marketing and Promotion: To inform you about our upcoming events, new services, and promotional offers that may be of interest to you, in accordance with your communication preferences.
- Website Improvement: To analyze how our online platform is used and to enhance its functionality, content, and user experience.
- Legal Compliance and Security: To comply with legal obligations, enforce our terms and conditions, and protect our rights, privacy, safety, or property, and that of our clients or the public.
3. Sharing Your Information
We only share your information with third parties when necessary for the provision of our services or as required by law.
- Service Providers: We engage trusted third-party companies and individuals to perform services on our behalf (e.g., payment processing, IT and infrastructure services, analytics). These service providers only have access to the personal information needed to perform their functions and are contractually obligated to maintain the confidentiality and security of that information.
- Event Partners: For successful event execution, it may be necessary to share relevant information with venues, artists, production teams, security personnel, and other contractors involved in an event. This sharing is limited to what is essential for the specific event.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.
4. Your Data Protection Rights
Depending on your location and applicable law, you may have the following rights regarding your personal data:
- Right to Access: You have the right to request copies of your personal data.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the details provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable data protection laws.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, use, disclosure, alteration, or destruction. We regularly review our security procedures to consider new technologies and methods to ensure the ongoing security of your information. This includes but is not limited to encryption, firewalls, and secure socket layer (SSL) technology for data transmission.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
7. Third-Party Links
Our online platform may contain links to other websites not operated by us. We are not responsible for the privacy practices or the content of these third-party sites. We strongly advise you to review the privacy policy of every site you visit.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
9. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Otter Oscillate
789 E. Whisperwood Lane, Suite 200,
Austin, TX 78746, USA